The Calls module is used to schedule and track phone calls.
A Call can have a start time and end time, or it can be all day. A Call can be scheduled to repeat every day, every week or every month.
A Call is typically associated with a parent Account, Contact or Lead, but it can be related to just about any module.
You can have a popup reminder in the CRM or you can have an email reminder sent out prior to the Call.
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