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April 14, 2010
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Compare SplendidCRM vs SugarCRM
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Which Edition is right for you?
Community
Full Featured
Professional
Enterprise
Ultimate
Core CRM features including
Accounts, Contacts, Leads and Opportunites
Complete CRM including
Product and Order management
(excludes source code)
Complete CRM including
Product and Order management
Surveys
Advanced CRM including
BPMN, Workflow, Ad-hoc Reporting and Offline Client
Advanced CRM including
BPMN, Workflow, Ad-hoc Reporting and Azure Deployment
SplendidCRM Community
SplendidCRM Full Featured
(no source code)
SplendidCRM Professional
SplendidCRM Enterprise
SplendidCRM Ultimate
Hosted price / user / month
$5 + hosting
$25
$20 + hosting
$32 + hosting
On-Premise price / user
(optional maintenance after first year)
open-source
$200
$300
$480
$960
Sales
Accounts
x
x
x
x
x
Activities Management
x
x
x
x
x
Contacts
x
x
x
x
x
Leads
x
x
x
x
x
Opportunities
x
x
x
x
x
Tasks
x
x
x
x
x
Document Management
x
x
x
x
x
Business-to-Business (B2B) mode
x
x
x
x
x
Business-to-Consumer (B2C) mode
x
x
x
x
x
Automatic Currency Conversion
x
x
x
x
x
Document Signing
x
x
x
x
Contracts
x
x
x
x
Product Catalog
x
x
x
x
Quotes
x
x
x
x
Orders
x
x
x
x
Invoices
x
x
x
x
Payments
x
x
x
x
Credit Cards
x
x
x
x
Authorize.Net
x
x
x
x
.netCHARGE® Credit Card Processing
(supports 50 payment processors)
x
x
x
x
PayTrace® Credit Card Processing
x
x
x
x
PayPal® Credit Card Processing
x
x
PayPal® Payment Notifications
x
x
Monthly Billing
x
x
Marketing
Campaigns
x
x
x
x
x
Email Marketing
x
x
x
x
x
Mail-Merge
x
x
x
x
Web-to-Lead Capture
x
x
x
x
x
Twilio® Send SMS Messages
x
x
x
x
x
Twilio® Track SMS Messages
x
x
x
x
x
Twitter® Send Tweets
x
x
x
x
x
Twitter® Track Tweets
x
x
x
x
Dynamic Target Lists
x
x
x
x
Support
Bug Tracking
x
x
x
x
x
Cases
x
x
x
x
x
Project Management
x
x
x
x
x
Call Center
x
x
x
x
x
Asterisk® PBX Integration
x
x
x
x
Surveys
x
x
x
x
Customer Portal
x
x
Forums & Threads
x
x
x
x
Reports
Reporting
x
x
x
x
42 Standard Reports
x
x
x
x
Import Reports from Microsoft Report Builder
x
x
x
x
Report Dashlets
x
x
x
x
Report Rules Engine
x
x
x
x
HTML5 Charting
x
x
x
x
HTML5 Chart Dashlets
x
x
x
x
Silverlight® 3 Charts
x
x
x
x
x
ReportBuilder Integration
x
x
Report Designer
x
x
x
x
Mobile
Smartphone Browser
x
x
x
x
x
Mobile-specific Layouts
x
x
x
x
x
HTML5 Offline Client
x
x
x
x
x
Windows Offline Client
x
x
Android Mobile Client
x
x
x
x
x
Android Offline Client
x
x
International
39 Languages using Microsoft Translate
x
x
x
x
x
Multi-Currency
x
x
x
x
x
Date/Time Localization
x
x
x
x
x
Time Zone Localization
x
x
x
x
x
Administration
Role-based Layout Views
x
x
x
x
x
Data-Driven Layout Editor
x
x
x
x
x
Data-Driven Button Editor
x
x
x
x
x
Custom Fields
x
x
x
x
x
Image Fields
x
x
x
x
x
Undelete
x
x
x
x
x
Business Rules Engine
x
x
x
x
x
Workflow
x
x
Workflow Calculations
x
x
Business Process Management (BPMN)
x
x
Amazon S3 & FPS
x
x
Security
Role Management
x
x
x
x
x
facebook® Authentication
x
x
x
x
x
Password Security
x
x
x
x
x
Admin Delegation
x
x
x
x
x
Team Management
x
x
x
x
Team Hierarchy
x
x
x
x
Dynamic Teams
x
x
Dynamic Assignment
x
x
Field Level Security
x
x
Integration
Microsoft Office 2013/2016 Add-in
x
x
x
x
Microsoft Outlook® Plug-in
x
x
x
x
Microsoft Word® Plug-in
x
x
x
x
Chrome® Browser Extensions
x
x
x
x
Firefox® Browser Extension
x
x
x
x
Safari® Browser Extension
x
x
x
x
Opera® Browser Extension
x
x
x
x
Synchronization & Data Import
facebook® Import Friends
x
x
x
x
x
LinkedIn® Import Connections
x
x
x
x
x
Twitter® Import Followers
x
x
x
x
x
Twitter® Import Tweets
x
x
x
x
x
Salesforce.com® Import
x
x
x
x
x
Intuit QuickBooks® Import Customers
x
x
x
x
x
ACT!® 6 Import
x
x
x
x
Microsoft Exchange Server®
2007/2010 Synchronization
x
x
x
x
Google® Apps Synchronization
x
x
x
x
Apple® iCloud Synchronization
x
x
x
x
Intuit QuickBooks®
Synchronization
x
x
HubSpot® Synchronization
x
x
x
Marketo® Synchronization
x
x
x
ConstantContact® Synchronization
x
x
x
iContact® Synchronization
x
x
x
Pardot® Synchronization
x
x
MailChimp® Synchronization
x
x
IBM® Watson Campaign
Automation Synchronization
x
x
Productivity
ZipCode Lookup
x
x
x
x
x
Advanced Search
x
x
x
x
x
HTML5 Shared Calendar
x
x
x
x
x
Dashboard
x
x
x
x
x
Dashlets
x
x
x
x
x
Quick Create
x
x
x
x
x
AutoComplete
x
x
x
x
x
Reminders
x
x
x
x
x
Rules Wizard
x
x
x
x
x
ASP.NET SignalR
(real-time communications)
x
x
x
x
x
Chat
x
x
x
x
x
Activity Streams
x
x
x
x
x
Data Archive
x
x
x
x
x
Extensibility
C# Source Code
x
x
x
x
x
SQL Source Code
x
x
x
x
x
SOAP API
x
x
x
x
x
REST API
x
x
x
x
x
Module Builder
x
x
x
Azure Software Deployment
x
Windows Certification